EMBROIDERY DIGITIZING FAQS

Software being used for embrodery digitzing?

Wilcom Embroidery Studio Element 3.

About quotes and Stitch Estimate?

Approximate Price estimate and stitch count is provided for free. Fill out “Get A Quote” form and we will provide you the estimate within 12 to 24 hours. Please do check your spam if you do not get it in your inbox. For confirmed delivery please add our email address emb digitizing services @ gmail . com (please remove spaces) in you safe list.

Placing an order?

Just fill out the “Get A Quote” form (there is an option for order only) or simply email us the logos along with complete details and we will process your order for digitizing.

Turnaround time?

Normal turnaround time is 24 hours and rush turnaround time is with in 12 hours exclusive of Sundays. For confirmed delivery please add our email address emb digitizing services @ gmail . com (please remove spaces) in you safe list.

Artwork format and quality acceptable for embroidery digitizing?

Jpeg, png, bmp, gif, tif, pdf, ai, cdr, eps formats are preferred and acceptable for embroidery digitizing jobs. Artwork images should be clear.

If you have got an unclear or blurred artwork, you may send in for a review.

Digitized file delivery?

We will send you a digital image of your digitized file generated by embroidery digitizing software by email along with bill. As soon as you pay, please send us the invoice / order number by email and we will send your desired format back to you by email. New customers require to pay in advance before we process orders.

Payment gateway and procedure?

Our payment gateway is 2CO, Ohio. For more details you can visit www.2CheckOut.com.
At 2CO secure server, you can pay by PayPal as well as credit cards.
You are completely protected from online fraud, by purchasing from 2CO Certified Vendors.
Payment can be done via PayPal, Visa, American Express, Master Card, Diners Club, Discover, JCB, Debit cards.

Editing of digitized jobs?

Edits of jobs done by us are carried out for free as per actual order. Edits that vary from actual order may be charged as per complexity.

Correspondence with clients?

Correspondence with every client is carried out by our staff personally and no automated emails are generated. This assures complete customer satisfaction as we hear and respond individually to everything your queries and needs. No need to create any account or sign-in to download your jobs.

Credit option for long term customers?

Credit option is available for our long term customers. This amount depends upon the volume and frequency of work.

Any further queries which are not answered here can be emailed to us directly.

EMBROIDERY DIGITIZING FAQS

EMBROIDERY DIGITIZING FAQS